Frequently Asked Questions
I like an old fireplace that I saw in the catalog. Can I have more pictures?
Certainly. It is as simple as follows: in the catalog page, basically there is an inquiry form. Just enter your name and email address with your request for more photos or additional info. as soon as possible we will espond.
An antique fireplace is heavy and delicate, how do you pack it for transport?
This is a delicate stage to which we dedicate special care for the safety of the fireplace mantel, because we want to guarantee that the fireplace is delivered in the condition that it left our showroom. To this respect we have dedicated a whole page of the site, which shows the various phases for the transport of the fireplace.
Who makes the delivery?
If the delivery falls within 200 km from our showroom, the transport will be made with our trucks, otherwise by carriers of our choice, partners who have worked with us for many years delivering worldwide.
Who make the assembly of the fireplace?
For the installation of the fireplace we recommend you contact a qualified company in your area, and above all a lover of these products in order to achieve the best installed results.
what are the delivery times?
Fireplaces in the catalog are immediatly available from our showroom. Dispatched within 2-3 working days from time of order. We deliver worldwide in 1 to 2 weeks by destination.
I have chosen a fireplace, but I only need it in th future. can you store it for me in the meantime?
You can buy a fireplace and ask for deferred delivery. For the formalities and conditions contact us directly.
Why there are no prices in the catalog?
Since the items are unique and often rare, prices vary according to the availability type and the demands of the global market.
We believe that price at least initially is not the most important parameter in decision making. We are here to help you to choose the most correct fireplace once we have seen the environment where the fireplace will be installed. In this way we can guide you in your selection, touching with your hands the various types of stone, the original patina, seeing the true color, style, vintage, the state of conservation, proportions, and harmony of shapes and authenticity; only appreciating these parameters will determine the right fireplace for your home.